Refund policy

RETURN & REFUND POLICY

1. Right of Withdrawal (European Union)

If the customer resides in the European Union, they have the right to withdraw from the purchase within 14 calendar days without providing any reason, in accordance with EU consumer protection regulations.

The withdrawal period will expire 14 calendar days from the day on which the customer, or a third party designated by the customer (other than the carrier), acquires physical possession of the goods.

To exercise the right of withdrawal, the customer must notify us of their decision by means of a clear statement sent by email to:

📧 tienda1jaimeemma@use.startmail.com

Once we receive the request, we will provide the corresponding return instructions.

2. Returns Outside the European Union (Commercial Policy)

For customers outside the European Union, we offer a 30-day commercial return policy from the date of delivery.

After this period has expired, we are unable to offer refunds or exchanges.

3. Conditions for Accepting a Return

To be eligible for a return:

  • The item must be unused, in perfect condition, and in its original packaging.

  • Proof of purchase must be provided.

  • The product must not be damaged or show signs of use beyond what is necessary to verify its nature and functionality.

  • The return must be previously authorized by our team.

Do not send any product without first receiving written instructions from us.

4. Non-Returnable Items

For legal and hygiene reasons, we do not accept returns of:

  • Perishable goods (food, flowers, etc.)

  • Unsealed intimate or sanitary products

  • Hazardous materials

  • Flammable liquids or gases

  • Gift cards

  • Downloadable software products

  • Certain health and personal care items when specified on the product page

5. Partial Refunds (If Applicable)

Partial refunds may be granted in the following cases:

  • Items showing clear signs of misuse

  • Products returned incomplete or damaged for reasons not caused by our error

  • Returns made outside the established timeframes

6. Refunds

Once your return is received and inspected, we will notify you by email whether your refund has been approved or rejected.

If approved:

  • The refund will be processed to the original payment method.

  • For EU customers, the refund will be issued within a maximum of 14 days from receipt of the product or proof of return.

  • For customers outside the EU, processing time may vary depending on the bank or payment provider used.

7. Late or Missing Refunds

If you have not yet received your refund:

  • Check your bank account.

  • Contact your credit card issuer.

  • Contact your bank.

If you have completed these steps and still have not received your refund, please contact us at:

📧 tienda1jaimeemma@use.startmail.com

8. Sale Items

Items purchased on sale or at a discount:

  • Are refundable for EU customers under the right of withdrawal.

  • For customers outside the EU, they may be subject to specific conditions stated on the product page.

9. Exchanges

We only replace items if they are defective or damaged.

To request an exchange, please email us at:

📧 tienda1jaimeemma@use.startmail.com

We will provide the necessary instructions for the process.

10. Gifts

If the item was marked as a gift and shipped directly to the recipient, the recipient will receive store credit.

If the item was not marked as a gift, the refund will be issued to the original purchaser.

11. Return Shipping

Before making any return, the customer must contact us to receive authorization and instructions.

Return shipping costs are the responsibility of the customer, unless otherwise required by law.

Original shipping costs are non-refundable unless applicable law states otherwise.

We recommend using a trackable shipping service and/or purchasing shipping insurance for high-value items.

We are not responsible for unauthorized or unreceived returns.

12. Contact

For any questions related to returns or refunds, please contact us at:

📧 tienda1jaimeemma@use.startmail.com