Shipping policy

SHIPPING POLICY

1. Scope of Application

This Shipping Policy governs the preparation, shipment, and delivery conditions of orders placed through the DriveHaven website, including domestic, European, and international shipments.

2. Processing Times

All orders require up to 3 business days for processing from payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Times

Once the order has been processed, the estimated shipping time is up to 10 business days, depending on the destination.

👉 Total estimated delivery time:
Up to 12 business days (processing + shipping).

These timeframes are estimates, not guarantees, and may be affected by:

  • Local or international holidays

  • Logistical delays

  • Customs inspections

  • Circumstances beyond our control

4. Shipping Destinations

We ship to:

  • Spain

  • European Union countries

  • The rest of the world

Shipping availability may vary depending on the destination.

5. Shipping Costs

Shipping costs are calculated and displayed before completing the purchase.

For international orders, the customer is responsible for:

  • Customs duties

  • Import taxes

  • Customs clearance fees

These costs are not included in the product price or shipping fees unless expressly stated otherwise.

6. International Customs and Taxes

International shipments may be subject to customs inspections and additional charges.

DriveHaven is not responsible for:

  • Delays caused by customs authorities

  • Additional costs imposed by local authorities

It is the customer’s responsibility to be informed about the import regulations in their country.

7. Order Tracking

When available, a tracking number will be provided by email so the customer can monitor the status of their order.

8. Delivery and Transfer of Risk

European Union Customers:
The risk of loss or damage transfers to the customer upon receipt of the order.

Non-EU Customers:
Risk transfers in accordance with applicable law and international commercial practices.

9. Incorrect or Incomplete Shipping Address

The customer is responsible for providing a correct and complete shipping address.

We are not responsible for:

  • Failed deliveries due to incorrect address information

  • Delays or losses resulting from inaccurate details

If the order is returned for this reason, additional shipping charges may apply.

10. Delivery Issues

If the order arrives damaged or is not received within the estimated timeframe, the customer must contact us within a reasonable period at:

📧 tienda1jaimeemma@use.startmail.com

Each case will be assessed in accordance with applicable law.

11. Contact

For any shipping-related inquiries:

📧 tienda1jaimeemma@use.startmail.com